HeySitters Help Center: Support for Caregivers and Families

No, “Verify Me” and background checks are not the same. “Verify Me” confirms your identity by verifying your personal details, such as a government-issued ID and a selfie. It is a way to build trust and credibility within the HeySitters community. A background check, however, is a separate process involving a review of criminal records, employment history, and other personal checks, which we do not conduct. We recommend that job posters conduct background checks with local agencies.

Verification adds a layer of trust and credibility to your profile. You’ll get a Verified Badge, making you stand out to other users. This helps you connect faster and build lasting relationships within the HeySitters community. Plus, many users prefer to connect with verified profiles for added peace of mind.

Getting verified is quick and easy! Here’s how:

1. Go to your HeySitters dashboard and click on “Verify Me” in the top header.
2. You’ll be directed to the verification page. Click the “Get Verified” button to begin.
3. Complete the payment to proceed with the verification.
4. After payment, you’ll be guided through the simple verification steps to confirm your identity.

You’ll need a government-issued photo ID (like a passport or driver’s license) and a device with a camera to take a selfie. The process is quick and secure, ensuring your information is protected.

The entire verification process takes just a few minutes. Once you’ve completed the steps, your profile will be updated with the Verified Badge.

After verification, your profile will display the Verified Badge. This indicates to other users that you’ve been verified, increasing your trustworthiness and making you more likely to connect with suitable matches on HeySitters.

Yes, your privacy is our top priority. We use secure methods to verify your identity, and your information is protected. It’s only used for verification purposes and is never shared with other users.

If you encounter any problems during the verification process, ensure your ID photo is clear and your selfie is taken in good lighting. If you still need help, please contact us for assistance.

Once you’ve completed the verification process and your profile is verified, you’ll see a “Manage Your Subscription” button on the verification page. This allows you to cancel your annual verification subscription at any time. Please note that the subscription fee is non-refundable.

Verification is valid for one year. After this period, you may be asked to re-verify to ensure your information remains accurate and up-to-date. This ensures that your profile stays current and trustworthy.

Yes! Posting jobs on HeySitters is completely free. You can post various job types, including child care, senior care, and house care.

Once posted, your job is visible to all care providers on HeySitters. Caregivers interested in your job can send you a message.

You can manage your job posts anytime by clicking on “My Jobs” in the top menu. From there, you can edit, update, or remove your job postings as needed.

The “Help Me Write” feature helps you create a well-structured and effective job post that attracts the right caregivers.

Yes! Caregivers can send you messages regarding your job post. To prioritize trust, we recommend considering applicants who are ID verified.

All messages from caregivers will appear in your Inbox, allowing you to review their interest and experience.

No, ID verification is not required to post a job. However, having a verified ID helps build trust and credibility with caregivers.

Only premium users can reply to caregivers. If you’re not a premium user, you can still receive messages but won’t be able to respond.

You can post jobs in child care, senior care, and house care, including babysitting, housekeeping, and elderly support.

Ensure your job post is detailed and clear about your expectations. Also, consider verifying your ID to build trust with potential caregivers.

Yes, you can post as many jobs as you need! Each job posting will be treated individually, allowing you to find the right caregiver for each role.

Your job post will remain active until you decide to remove or close it. You can manage your listings anytime through the “My Jobs” section.

Absolutely! When posting a job, you can provide details about the job hours, schedule, and any other specific requirements.

Once you hire a caregiver, you can mark the job post as filled. This will prevent other caregivers from applying and help keep your job listings up to date.

Yes, you can share your job post with others by copying the job post link and posting it on your social media or other platforms to reach a wider audience.

To find jobs, visit heysitters.com/find-jobs. If you’re not registered yet, you’ll need to sign up first. Once logged in, you’ll be taken to the job search page, where you can browse available care jobs in your area.

Unlike traditional applications, HeySitters allows caregivers to message job posters directly. When you find a job that interests you:

• Click on the job listing to view details.
• Use the “Message” button to introduce yourself and express your interest.
• Make sure your message is polite and professional.

Job posters are more likely to respond to caregivers who have a verified and complete profile. Here’s what you can do:

• Verify your ID: Click “Verify Me” in the main header to submit your identification. Verified users gain more trust from job posters.
• Upload a clear profile picture: A friendly and professional photo helps build trust.
• Complete your profile: Add as much detail as possible about your experience, skills, and availability.

All your conversations with job posters can be found in your Inbox. Simply log in and navigate to the Messages section to follow up on your job applications.

Use the search filters on the Find Jobs page to narrow down results based on:

• Job type (babysitting, senior care, housekeeping, etc.)
• Location
• Pay rate
• Schedule preferences

Filtering helps you find jobs that match your needs faster.

No! Applying for jobs on HeySitters is completely free. You can browse and message as many job posters as you like.

Yes! Since job posters reply at their convenience, you can increase your chances by messaging multiple job posters for different opportunities.

Look for Verified or Premium job posters. We work hard to remove fake job listings, but checking for verified posters adds an extra layer of safety.

Our AI tool enhances your “About Me” section by making it more engaging and professional. This helps job posters get a better sense of your experience and skills.

No, but you can send a follow-up message with additional details if needed.

As a care seeker, the Basic Plan lets you post unlimited job listings and search for caregivers for free. You can browse profiles and see who’s available, but you’ll need a paid subscription to message caregivers directly.

To message caregivers, you need a paid subscription. Log in, go to My Personal Info > Subscription and Payment, and choose a plan—monthly (every 30 days), 3-month (every 90 days), or 6-month (every 180 days). Once subscribed, you can send and receive messages to arrange care.

It’s simple! Log in, navigate to My Personal Info > Subscription and Payment, and select your plan (monthly, 3-month, or 6-month). Enter your payment details, and you’ll unlock messaging and other premium features.

Yes, you can cancel anytime. Go to My Personal Info > Subscription and Payment to manage your plan. Cancellation kicks in at the end of your current billing period, so you’ll keep access until then. If you subscribed via the app, cancel through Google Play or the Apple App Store.

You can upgrade from the Basic Plan or switch between monthly, 3-month, or 6-month plans via My Personal Info > Subscription and Payment at the end of your current billing period.