HeySitters
Safety First

Top priority: Your Safety.

Trust is the foundation of our community. We've compiled the most comprehensive safety guidelines to ensure peace of mind for every family and caregiver.

Platform SafetyGeneralChild CareSenior CarePet CareHouse CareResources

Using HeySitters Safely

HeySitters is built with your safety in mind. Here's how to use our platform's features to protect yourself and your family.

Look for the Verified Badge

Users with the purple 'Verified' badge have completed our ID verification process using government-issued ID and a selfie match. This confirms their identity is real.

Get Verified

Premium Members = Serious Users

Families with Premium subscriptions have invested in finding quality care. This often indicates a more committed, serious user.

Keep Conversations On-Platform

Our messaging system keeps a record of all communications. If a dispute arises, these records protect you. Avoid moving to personal phone/email too quickly.

Messaging Tips

Block & Report Tools

If someone makes you uncomfortable, you can block them instantly. Our team reviews all reports within 24 hours. Don't hesitate to use these tools.

How to Report

Trust Indicators to Look For

Verified Badge
ID confirmed
Profile Photo
Clear, real face
Complete Bio
Detailed experience
Response Time
Replies promptly

General Safety Guidelines

Profile Verification

  • Ensure profiles are complete with full name and contact info.
  • Look for the trusted 'Verified Badge' on HeySitters.
  • Check that work history aligns with the service offered.
  • Review their 'About Me' for specific experience details.
  • Look for a clear, recent profile photo showing their face.

Background Checks

  • Request and review criminal background checks for peace of mind.
  • HeySitters 'Verify Me' confirms identity, but is NOT a background check.
  • Use trusted services like Checkr, GoodHire, or Sterling for checks.
  • Verify references personally by calling previous employers.
  • Check for unexplained gaps in employment history.

Interviews & Meetings

  • Start with a video call to assess communication skills.
  • Always meet in a public place for the first in-person interview.
  • Bring a friend or family member to the initial meeting.
  • Schedule a paid trial session before long-term commitment.
  • Trust your gut—if something feels wrong, it probably is.
  • Prepare a list of scenario-based questions ('What would you do if...?').

Documentation & Communication

  • Keep all initial communication within HeySitters messaging.
  • Document schedules, rates, and duties in a written agreement.
  • Avoid sharing personal bank details or passwords early on.
  • Set clear expectations about communication frequency.
  • Establish an 'Emergency Word' for urgent situations.

Red Flags to Watch For

  • Pressure to move communication off HeySitters immediately (e.g., WhatsApp, personal email).
  • Requests for money, loans, or advance payments before starting work.
  • Reluctance to provide references or do a video call.
  • Vague answers about experience or inconsistencies in their story.
  • Pushing to start immediately without a proper interview process.
  • Refusing to sign a written agreement or work contract.
  • Overly personal questions about your finances or schedule patterns.
  • Profile photo looks like a stock image or doesn't match video call.

Child Care Safety

Medical & Emergency Prep

Always share a list of emergency contacts, allergies (with EpiPen location), and pediatrician details. Ensure the caregiver is CPR/First Aid certified.

Red Cross CPR Training Safe Kids Worldwide

Certification & Experience

  • Confirm current CPR and First Aid certifications (ask for proof).
  • Verify experience with your specific age group (infants require specialized care).
  • Ask about training in child behavior management or early education.
  • Check for certifications in special needs care if applicable.
  • Inquire about water safety skills if swimming or baths are involved.
  • Ask how they handle food allergies and dietary restrictions.

The 'Meet and Greet'

  • Observe interaction with your child in your presence for at least 30 minutes.
  • Look for patience, genuine engagement, and active listening.
  • Does your child seem comfortable, relaxed, and happy?
  • Ask scenario questions: 'What if he refuses to eat?' 'What if he won't stop crying?'
  • Watch how they respond to your child's unique personality.
  • Notice if they get down to the child's eye level when speaking.

Clear Expectations

  • Write down daily routines (naps, meals, school pick-ups, screen time limits).
  • Clarify discipline approaches—ensure they align with your parenting style.
  • Set strict rules about visitors or leaving the house without permission.
  • Discuss social media privacy—no photos of your child posted online ever.
  • Establish nap supervision rules (check every X minutes).
  • Define 'no phone' zones or times for caregiver's personal phone use.
  • Provide a list of approved snacks and meals.

Ongoing Monitoring

  • Ask your child for feedback about their time with the caregiver.
  • Request daily updates via HeySitters messaging or photos.
  • Drop in unannounced occasionally during the first few weeks.
  • Trust behavioral changes in your child (regression, fear, clinginess) as signals.
  • Check that routines are being followed consistently.
  • Communicate concerns immediately, no matter how small they seem.

Trust Your Child's Signals

  • Child suddenly doesn't want to be left with the caregiver.
  • Unexplained injuries, bruises, or marks.
  • Regression in behavior (bedwetting, thumb-sucking, nightmares).
  • Excessive fear or anxiety when caregiver arrives.
  • Caregiver dismisses your child's needs or emotions.
  • Your child mentions 'secrets' they're supposed to keep.
  • Changes in eating or sleep patterns since hiring the caregiver.

Pro Tip: The 'Nanny Cam' Conversation

  • If using monitoring cameras, always disclose this upfront—it builds trust.
  • Cameras in private areas (bathrooms, bedrooms) are generally not appropriate.
  • Frame it positively: 'We use a camera in the living room for everyone's safety.'
  • A trustworthy caregiver will understand and appreciate transparency.
  • Check your local laws about recording consent requirements.

Senior Care Safety

Specialized Training

  • Look for certifications in Elder Care, Gerontology, or CNA (Certified Nursing Assistant).
  • Ensure BLS (Basic Life Support) training is current.
  • Verify experience with specific conditions: Dementia, Alzheimer's, Parkinson's.
  • Check mobility assistance skills (safe lifting, transfer techniques).
  • Ask about experience with medication management.
  • Inquire about hospice or palliative care training if needed.

Health & Medication Management

  • Create a comprehensive medication list with dosages and schedules.
  • Use a pill organizer and show the caregiver how it works.
  • Discuss dietary restrictions, hydration needs, and swallowing difficulties.
  • Show locations of all emergency equipment (oxygen, wheelchair, walker).
  • Provide primary doctor contact and preferred hospital information.
  • Review fall risk factors and prevention strategies.
  • Document any behavioral or cognitive changes to watch for.

Home Safety Audit

  • Remove trip hazards: loose rugs, cords, clutter in walkways.
  • Install grab bars in bathrooms (near toilet and shower).
  • Ensure adequate, even lighting throughout the home.
  • Consider a medical alert system the senior can wear.
  • Keep a flashlight accessible for power outages.
  • Lock away medications and hazardous chemicals.
  • Post emergency numbers prominently in the kitchen.

Building Trust

  • Start with short, supervised shifts to assess compatibility.
  • Monitor the senior's mood, hygiene, and appetite regularly.
  • Look for signs of comfort and rapport developing.
  • Establish a regular check-in schedule (daily call or visit).
  • Ensure the caregiver respects the senior's dignity and independence.
  • Involve the senior in hiring decisions when possible.

Financial Exploitation Warning Signs

  • Unexplained withdrawals or changes in banking activity.
  • Missing cash, jewelry, or other valuables from the home.
  • Caregiver asking to be added to bank accounts or legal documents.
  • Senior seems confused about recent financial decisions.
  • Unpaid bills despite having funds available.
  • Caregiver discouraging family visits or phone calls.
  • New 'best friend' relationship that seems unusual or rushed.
  • Changes to will or power of attorney documents.

Falls Prevention: The #1 Senior Safety Concern

Home Modifications:

  • • Install handrails on both sides of stairs
  • • Use non-slip mats in bathrooms
  • • Keep night lights in hallways and bathrooms
  • • Arrange furniture to create clear pathways

Caregiver Responsibilities:

  • • Assist with mobility when needed
  • • Ensure proper footwear (non-slip, fitted)
  • • Monitor medications that cause dizziness
  • • Encourage gentle exercise for strength

Pet Care Safety

Vital: The 'Sniff Test' Meet-and-Greet

Never hire a pet sitter without an in-person introduction. Animals rely on instinct. Observe how the sitter approaches your pet—do they let the animal come to them? Are they calm and confident? Does your pet show signs of comfort or stress?

Pay attention to: Your pet's body language, tail position, and whether they seek comfort from you.

Veterinary & Medical Prep

  • Provide your regular vet's contact and the nearest 24/7 Emergency Vet.
  • Leave a signed 'Vet Release Form' authorizing medical treatment.
  • Ensure all vaccinations are current and provide proof if needed.
  • Detail medication instructions clearly (dosage, how to hide in food, timing).
  • Note any chronic conditions (diabetes, arthritis, seizures).
  • Share microchip information and registration details.

Behavior & Triggers

  • Disclose all triggers: thunder, fireworks, doorbells, mail carriers.
  • Explain command words your pet knows and responds to.
  • Warn about resource guarding (aggression around food, toys, bed).
  • List 'safe' hiding spots where your pet goes when scared.
  • Share calming techniques that work (music, ThunderShirt, treats).
  • Note interactions with other animals (friendly? aggressive? fearful?).

Walk & Outdoor Safety

  • Check that collars/harnesses fit snugly (2-finger rule).
  • Ensure ID tags are current with your phone number.
  • Verify fences/gates are secure and locked before letting pet outside.
  • Provide approved walking routes and 'off-limits' areas.
  • Discuss 'off-leash' rules—default should be ON leash always.
  • Warn about neighborhood hazards (aggressive dogs, busy streets).
  • Consider a GPS tracker collar for added peace of mind.

Home Security for Sitters

  • Provide detailed entry instructions and alarm codes.
  • Limit access to pet-related areas only.
  • Use a lockbox for keys rather than hiding them.
  • Change codes after sitter access ends.
  • Request daily check-in messages with photos.
  • Share neighbor's contact as an emergency backup.

Species-Specific Safety Notes

🐕 Dogs
  • • Never leave tied up outside
  • • Check paws for cuts after walks
  • • Supervise with new toys
🐈 Cats
  • • Check windows are secure
  • • Know their hiding spots
  • • Note litter box habits
🐦 Birds
  • • No fans or open windows
  • • Avoid toxic fumes (Teflon)
  • • Cover cage at night
🐹 Small Pets
  • • Supervise out-of-cage time
  • • Check water bottles daily
  • • Keep away from other pets

Household Hazards to Secure

  • Toxic foods: Chocolate, grapes, raisins, xylitol (in gum), onions, garlic.
  • Toxic plants: Lilies (cats), sago palm, azaleas, tulips, daffodils.
  • Household chemicals: Cleaning supplies, antifreeze, rodent poison.
  • Medications: Human meds can be fatal—keep all secured.
  • Small objects: Rubber bands, hair ties, string, small toys.
  • Close toilet lids, use locking trash cans, secure blind cords.

Emergency Escape Plan

  • Show sitter where leashes/carriers are for quick evacuation.
  • Provide a list of pet-friendly emergency shelters nearby.
  • Include photo of pet in emergency instructions for identification.
  • Note which neighbors have keys in case of lockout.
  • Have a 'go bag' ready with food, meds, and documents.

House Care Safety

Access Control

  • Limit access only to necessary rooms for the job.
  • Use a smart lock with a unique, temporary code.
  • Change codes or collect keys immediately when service ends.
  • Never hide keys under mats or in obvious spots—use a lockbox.
  • Consider doorbell cameras for entry/exit logging.
  • Set specific hours for access and enforce them.

Clear Job Description

  • Provide a detailed written checklist of expected tasks.
  • Give special instructions for fragile items, antiques, or artwork.
  • Clarify rules for appliance use (dishwasher, oven, laundry).
  • Discuss policy on visitors firmly: strictly no guests allowed.
  • Specify preferred cleaning products if you have sensitivities.
  • Be clear about break times and areas they can use.

Valuables & Privacy

  • Store cash, jewelry, and important documents in a locked safe.
  • Secure or remove mail containing personal or financial data.
  • Mark 'Off-Limit' areas clearly (home office, primary bedroom closet).
  • Password-protect all computers and devices.
  • Consider a privacy lock for your main bedroom door.
  • Keep car keys secure if the provider doesn't need vehicle access.

Insurance & Liability

  • Ask if the provider carries personal liability insurance.
  • Review your homeowner's insurance policy for coverage gaps.
  • Consider short-term 'housekeeper bond' coverage for accidents/theft.
  • Document pre-existing damage with dated photos before they start.
  • Keep an inventory of valuables with photos and estimated values.
  • Get a signed agreement outlining responsibilities and liability.

The Trial Period: Best Practices

  • Start with a 2-4 week trial period before committing long-term.
  • Be present for the first session to walk through expectations.
  • Provide constructive feedback early—don't let issues build up.
  • Evaluate quality of work, punctuality, and communication.
  • Use the trial to establish trust before giving full access.
  • End amicably if it's not a good fit—better to know early.

Trusted External Resources

For additional safety information, training, and emergency contacts, we recommend these trusted organizations.

American Red Cross

First Aid, CPR, and Babysitting Certification Courses

ASPCA Poison Control

24/7 Pet Poison Helpline: (888) 426-4435

Safe Kids Worldwide

Child safety tips, recalls, and prevention resources

AARP Caregiving Resources

Guides and support for senior caregiving

CDC Falls Prevention

Resources for preventing senior falls at home

Petfinder Pet Care Guides

Species-specific care tips and resources

FTC Scam Alerts

Learn how to recognize and avoid online scams

Domestic Shelters

Help for domestic violence situations

Emergency Contact Template

Print this and fill it out for any caregiver you hire. Keep it in a visible location (refrigerator, by the door).

EMERGENCY CONTACTS
━━━━━━━━━━━━━━━━━━━━━━━━━━━━
Parent/Guardian 1: ______________ Phone: ______________
Parent/Guardian 2: ______________ Phone: ______________
Emergency Neighbor: ______________ Phone: ______________
Pediatrician/Doctor: ______________ Phone: ______________
Vet (if applicable): ______________ Phone: ______________
Poison Control: (800) 222-1222
━━━━━━━━━━━━━━━━━━━━━━━━━━━━
HOME ADDRESS: ______________________________________________
ALLERGIES: ______________________________________________
MEDICATIONS: ______________________________________________
SPECIAL INSTRUCTIONS: ______________________________________________

Have a safety concern?

If you encounter suspicious activity, feel unsafe, or have an urgent question, our Trust & Safety team is here for you.

Report an IssueVisit Help Center
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